5 Things You Can Do to Get Better Service When Hiring a Services Business
If you're in the market for a bit of extra attention and customer service when hiring a services business, there are a few things you can do to get the best out of your experience. By starting the relationship off on the right foot you can expect the services business to go that extra mile for you. Whether you want to get the pool cleaner to check the filters while his adjusting the PH levels, a house cleaner to give you an extra 10 minutes to quickly vacuum the skirts or hiring removalists and want them to take a little extra care when loading up. Here are 5 things that you can do to earn that little bit of extra service.
- Be polite and respectful
When it comes to hiring a services business, being polite and respectful can go a long way. They’ll show a bit of extra attention and provide good customer service, which will help you get the most out of your experience.
Politeness is about demonstrating your appreciation for the time, space and opinions of others. A polite person will also acknowledge when they’re wrong and take responsibility for it. By showing you are friendly and respectful, people are more inclined to help you a little more.
- Show appreciation with little gifts
If you want to get a bit of extra attention and customer service from the services business you hire, there are many ways that you can show your appreciation. One of the most effective ways is with little gifts.
It doesn’t have to be expensive, it could be as simple as a coffee mug, a bottle of wine or simply some leftovers from a Christmas hamper that you don’t intend to use. By giving a little gift to the person who is about to help you with their service, they are now 5 times more likely to do a better job because of it.
- Offer refreshments
Refreshments is another way to win over the people that you hire to help you with something. This can be in the form of food or drinks, and it is an ideal way to get a bit of extra attention and customer service from your visitors. You should offer foods that are easy to eat and cause minimal mess. These could be sandwiches, small fruits or vegetables, pastries or small snacks such as pretzels. Finger food is always best, as you would like them to nibble and not sit down for a snack while billing you for the time.
- Praise them
This may be an obvious one but praise does work wonders, it is in built in us as humans to want to make someone proud, to be validated and to be better. A few words like:
“That’s clever how you packed that.”
“The skirtings look so clean now”
“You are very good at what you do”
Will naturally make the person go that extra mile, command extra attention and give you better service.
- Offer to leave positive feedback
In this day and age, it’s all about the social proof, the reviews the word of mouth and their rating online. By being upfront and advising the services company that if they do a good job, you’ll post positive feedback on their company. Now suddenly they are aware and more willing to do a better job because they know they’ll be reviewed for their work. A positive review for a business is something small businesses cannot get enough of because they know that it will help them get more work.
So next time you are hiring a services business, try to action one or a few of the above 5 things. You’ll be pleasantly surprised at the service you will receive.
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